A ring is something you'll wear for a lifetime, so when purchasing one, it's important to check not only the price and design, but also the after-sales support available. To help you continue wearing your ring with peace of mind for years to come, here's a guide on how to check warranty and after-sales service details.
After-Sales Details to Check
- Size Adjustments: Free range, number of times allowed, time period, and applicable designs
- Cleaning & Refinishing: Frequency and cost (free or paid)
- Stone Looseness Inspection & Repair: Scope covered by the warranty
- In Case of Deformation or Damage: Whether repair or replacement with a new item is available
- In Case of Loss: Whether a single replacement ring can be remade
Keep Your Warranty Certificate Safe
In most cases, you'll need your warranty certificate or purchase documents to receive service. After purchasing, store these documents together, and make sure both partners know where they are kept. It's also worth checking whether the service is available at stores nationwide.
Having a Nearby Store Offers Peace of Mind
Maintenance is easier to keep up with if there's a store you can visit conveniently. If you're planning to move, it's a good idea to consider how widespread the brand's store network is.
Daily Care Matters Too
Rather than relying solely on after-sales service, you can maintain your ring's beauty well through everyday care. Check out our Care Guide as well. You can find authorized retailers through our Store Search.
Questions to Ask Before Purchasing
"How many free size adjustments are included?" "How often is cleaning needed, and what does it cost?" "Can I receive the same service if I move?" — Asking these questions before purchase will give you greater peace of mind down the road. Be sure to check whether the warranty terms are documented in writing, not just explained verbally.
By comparing not just price and design, but also the peace of mind after purchase, you'll be able to find a ring you can treasure for years to come.